Xperia S - microphone problem.

[lorior1]

Hi. I got a problem with my Xperia S - when im calling someone, my voice is in realy bad quality. I need to make a cover with my hand, for bottom microphone to get it (a bit) better. When i completely cover it, there is no sound, althought there are TWO microphones in this model so second one should work. When i checked both microphones with *#*#7378423#*#* it worked PERFECTLY - but when im using it in actual call its MUCH worse. I already rebooted phone, restored settings and tried MANY others solutions but nothing helped. Software is actual.

[MarlonUk1]

only one microphone will always be used for recoding, the other one is for noise suppression

[Henke]

First you can try to repair the phone software:

Click on this link to get Sony PC companion: http://www.sonymobile.com/gb/tools/pc-companion/

Start PC companion, start "Support Zone", start "Update phone software" and click on "Repair".

Follow the on-screen instructions.

If the problem still there we recommend that you contact your store and ask them to send your phone to service for investigation.

[xperia_S_user]

I tried this but its not working!!! the problem is still existing

[_alexdon_]

If after the repair via sony update service or pc companion still having problems,visit a sony service:

http://www.sonymobile.com/global-en/support/contact-us/