Xperia Z1 Compact touchscreen completely unresponsive!

[Mutt]

If anyone could assist here,would be really appreciated.  My Xperia Z1 Compact touchscreen has become completely unresponsive for no rhyme or reason!  It had some sound output issues when upgraded to Lollipop which were resolved but today, I noticed that the SIM card slot cover was not closed properly so I opened and closed it.  Next thing I know the screen is totally unresponsive to touch or swipe. Displays fine.  Tried rebooting using power/volume +, removing SIM card, removing memory card, and then updating/repairing via Sony PC Companion (via USB).  Touchscreen is still completely unresponsive on booting up.  Please help if anyone has a potential solution.  I bought the phone just 6 months ago and was working perfect until Lollipop came along!!  Thanks much. 

[Thommo]

Sorry to hear this but you would need to either return your device to the place of purchase or contact Xperia care and have your device inspected http://www.sonymobile.com/global-en/support/contact-us/

[Mutt]

Thanks Thommo but that doesnt help much as the Sony center I bought it from is now closed.  Other Sony centers in the city obviously will not take responsibility for repairing this!  I am sorry to say but Sony customer service is beyond pathetic! I didnt mention that to get the sound output issue fixed, it took Sony repair lab almost 2 months to fix!!  

[SophiaW]

Hi Mutt, welcome to the community!

Rather than taking the phone to a Sony Centre, contact your local Sony Xperia Customer Care team to find out where their authorized repair agents are based and I am sure they will be able to organise for your phone to be sent in to be assessed under the terms of warranty. Am sorry to hear of the long wait you experienced last time.