Xperia ZL Problem with frontal Camera

[Vitor_Lima]

Hello guys, first of all I want to apologize for my English is not very good. The problem is this : the front camera of my Xperia ZL stopped working suddenly , no longer appears the option to change camera , while the front camera is functioning normally. I've tried to erase the cache and restore the default app , but did not get any results. I hope you help me , I do not know what else to do

[Uliwooly]

@Vitor_Lima

Repair the phone with PCC and report back

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

[Vitor_Lima]

But I need to restore everything?

[Uliwooly]

@Vitor_Lima

Well, a working phone it's better than a phone that isn't quite working 

[Jake-SonyXperia]

Hi Vitor_Lima,

Welcome to the community,

You can use PC Companion to backup the device and then restore it.

In regards to the software repair please see the instructions below.

Here's how to run the repair on PC Companion:
1. Install and open PC Companion then select Support Zone.
2. Phone Software Update.
3. Start.
4. Repair Phone
5. Continue
6. Accept data removal
7. Next
8. Wait for prepare
9. Select Phone
10. Follow the connection steps

And Bridge for Mac:
1. Launch Bridge for MAC without the handset connected.
2. On the Main Window select "Xperia > Repair Xperia Device".
3. Ensure the phone is charged and select "Ok" in the following window.
4. Select Continue on the following page.
5. Wait until the initialising step is finished the continue as below.
6 . Select your model of phone from the list that appears
7. Follow the connection steps that appear, ensuring that you are holding the relevant button down before during and after the connection phase until the update/repair begins.

[Vitor_Lima]

I'm doing my friends, only waiting for all the process

[Vitor_Lima]

It is restored throughout the cell and it did not work

[Uliwooly]

@Vitor_Lima

Could you elaborate on what didn't worked?

[Vitor_Lima]

The front camera is still not working , including the icon still does not appear

[Uliwooly]

@Vitor_Lima

And that was after repairing the phone with PCC? if that's so then contact your local Xperia Care

http://support.sonymobile.com/global-en/contactUs/