Cannot receive texts any more

[Woodardhsd1]

All of the sudden, two weeks ago, the phone stopped receiving texts.  Could send them, make and receive calls, and use mobile data.  I chatted with Verizon and they created a "NRB" ticket.  Texts started working the next day.  Everything was fine for 2 weeks

Friday morning it started again.  Wen't through all the same stuff with Verizon again, but 2 ways later, they're still not working.  Anyone else had this issue?

[CrimpOn]

Google seems to think that Verizon "NRB Ticket" is an indication that local engineers are supposed to look into something.  i.e. a network problem.

Does the phone receive texts in other locations?

[Woodardhsd1]

Since it stopped working on Friday, I've been within 5 miles or our house the whole time, except for an hour or two when I had to drive 30 miles away.  

I heard back from Verizon this morning: "Sorry you are having trouble with texting it is my favorite thing on a phone. Here is what the network engineers who handled the ticket say. Network trace of texting records show a "protocol error" coming from the device which is causing the error."

They suggest trying their Messages+ texting app, then performing a factory reset if that doesn't fix it.

[Woodardhsd1]

That was a waste of two hours of my life.  Tried their stupid app, but no texts came through.  Then I backed up everything and did a factory reset.  Still no texts.

[CrimpOn]

I have been using the Textra app.  I do not remember exactly why I installed it.  (Probably something to do with being able to "Black List" annoying phone numbers.)  I must like it enough to have paid to disable ads.

How about installing Textra temporarily (free version) and see what happens?  (or, pick any other texting app)

[Woodardhsd1]

I'll try that, but I'm not optimistic.

After another 2 hours with Verizon Tier 2 support, they now think I need a new sim card.  Now I get to waste 2 more hours of my life trying to get a new one of those tonight.

[CrimpOn]

It's quicker to try a different text app.