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Update problems? (July 13, 2018)

TehJayT3
Visitor

Update problems? (July 13, 2018)

Since the 13th, I cannot use my headphones or an aux cable. I've been able to, perfectly, since I got the phone, but since the update, music/sound just comes out of the phone speakers. Especially problematic when driving since Bluetooth playback is useless as well.

This is the most problem-prone phone I've ever seen. 

4 REPLIES 4
profile.country.US.title
Qatrium
Expert

@TehJayT3

Try clearing the cached data of your Smart Connect app:

From Settings -> Apps & notifications -> App info -> Smart Connect -> Storage -> Clear Data -> Restat your phone.

TehJayT3
Visitor

Thanks, but I have Smart Connect uninstalled because of problems like that. I did try to see if there's a cache for it anyway. 

profile.country.US.title
Qatrium
Expert

@TehJayT3

Then try to test if it happens while in the safe mode.

TehJayT3
Visitor

Yes, I had just tested safe mode just before joining the forum, still no good. I've tried several different headphones and aux cables too.