gps without signal

[sbass84]

hi, i have had a z5 for 3 weeks now,i bought it as i was annoyed at other makes of phones messing up. I now feel i made a big mistake. i get force errors, its slow alot of the time, wifi is tempermental and the GPS doesnt work at all and i cant send it back as the rear glass had broke in my pocket for no reason what so ever as i was stood all the time it was in there. EE wont do anything without £100 on insurance which i wont pay, i refuse to pay because of how rubbish the phone is BRAND NEW and how brittle it is and the fact a samsung died on me 3 times in 12 months resulting in insurance excess and the final time it cost me early upgrade fees to move away from samsung. No i have a broken phone for no reason and no gps that i use alot.

with the gps i get quite often around 20 satellites in view but never any fix.Ive tried about 10 apps to fix this, ive tried using the service menu and purge assistance but no joy. I am about to put this phone in the bin and NOT pay anyone for it, if i have to i will seek legal advice against ee and sony as what is supposed to be a brand new working phone is actually the biggest waste of money ive had for years.

Can you at least advise me on the gps issue????????????????

[Uliwooly]

@sbass84

Hard to tell, you could repair the phone with XC but it might be hardware related. 

[sbass84]

tried that too. If its hardware, where can i get a replacement part? id rather do it myself than pay out more money for something thats not my fault and i shouldnt be paying for

[YoGem]

Could you please install this app https://play.google.com/store/apps/details?id=com.eclipsim.gpsstatus2 and taking a screenshot of the sat status!?

I may have a clue of what's wrong with it.

[sbass84]

Already had that app, here's a couple of screen shots

[Sdbass84]

@YoGem

[YoGem]

I see, that is not an issue with the AGPS, that is really a bad reception issue. Are you using a heavy cover for your phone? Are you inside a building? Did you try the same app outside?

[Sdbass84]

The signal does drop where I was but it's the same no matter where I am, the other day I was out in the open with a clear sky, no case, not even a battery cover as the rear glass is such poor quality so should be better than most in my opinion. Never get a fix no matter how long i leave it searching and no matter how clear the sky and my surroundings are

[Sdbass84]

and even with a constant stable full reception i still have no gps

[YoGem]

Ok so if you can see you have good reception and the phone won't fix that is an AGPS issue but I am also prone to think you got some damage to the GPS antenna, I understand that you cannot claim warranty but what you have to do is to bring it to local support for repair.