NFC Scan & Bluetooth

[Aldihelo]

I used to connect my earphones with NFC Scan, when I conected the NFC and bring near the phone, bluetooth play on automatically and linked with the earphones. Now, bluethooth not turn on when I connect the NFC and bring near the phone. I don't know how i can do to fix this problem.

Thanks for you attention.

Hasta hace un tiempo usaba el sistema de NFC Scan para utilizar unos cascos Sony con mi Xperia Z2, de tal forma que si acercaba el dispositivo a los cascos, estos se encendían, se conectaba el bluetooth y se enlazaban directamente; ahoraya no se enciende el bluetooth del móvil automáticamente y quisiera saber cómo puedo solucionar esto, que aunque es algo no escasa trascendencia, es una función que tenía el móvil.

Muchas gracias por la atención.

[Jake-SonyXperia]

Hi @Aldihelo,

Welcome to the community,

I am sorry to hear about this

Can you please advise if Bluetooth can be turned on manually or does this only not work when trying to use NFC to connect?

Please let me know.

[Aldihelo]

First, I'm grateful for your attention. I'll try to explain it correctly my english is too poor.

I have to say that bluethoot can be turn on manually, but before It didn be necessary, I only had to bring closer NFC Scan.

Also I tried solve this with "Smart Connect" and "Conexión fácil NFC" apps and I couldnt.

Thanks again.

[Jake-SonyXperia]

Thanks for the information,

In this case, I suggest booting the handset into Safe mode, this will help us determine if the problem is related to third party software or not. Please use the hyperlink below to find out how to boot to Safe Mode.

safe mode

Please let me know how it turns out.

[Aldihelo]

I did it but dont work, the failure persist.

[Jake-SonyXperia]

I see, then I first suggest running through a software repair on the device and if this fails you may need to have the device inspected by a service agent. Use the hyperlink below to see instructions on how a software repair is done.

Use my signature below to find contact details for customer care within your region if the software repair does not help.

backup using Xperia Companion

software repair using Xperia Companion

Let me know how you get on.