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Self cracking front glass on Xperia Z5 Compact

hnrk
Visitor

Self cracking front glass on Xperia Z5 Compact

So, my Xperia Z5 Compact front screen cracked by itself while resting in my hand.  The touch screen below the crack doesn't work, and the part immediately above is flimsy (e.g. triple-taps by itself).

Photo on 11-10-15 at 13.55.jpg

107 REPLIES 107
Thommo
Genius

Sorry to hear this but you would need to either return your device to the place of purchase or contact Xperia care and have your device inspected http://www.sonymobile.com/global-en/support/contact-us/

EHo
Visitor

How did it happen?
hnrk
Visitor


@EHo wrote:
How did it happen?

It just happened by itself.  No impact, no fall, nothing.  Pretty weird.

EHo
Visitor

Did you bend it?
hnrk
Visitor


@EHo wrote:
Did you bend it?

Nope, as I said it was just resting in my hand.  I had just been on a phone call, and was about to type a message when I heard a tiny cracking sound. The screen cracked without me even touching it.

EHo
Visitor

Impressive
tudork
Visitor

Yep, here we go. It's starting. That's how the back of my z3 compact cracked. It was in my hand, I was writing a message.
pjm1891
Visitor

Here we go again Xperia Z series that are self cracking. Really thought this would be fixed by now. My sisters Z3 had its back crack in her hand as well. Makes me doubt if I want this phone. 

Proday83
Visitor

Terrable!! Hope that you will get a new device!