SONY XPERIA Z ...The phone that I waited for so long to get and finally got it last year ,on a bill pay from Vodafone ,turned out to be a bad experience after the metal pin inside the USB connector broke off a week ago Got on to Sony Mobile Customer Support ,they provided me with an address of the repair center that they deal with,advised me to send my phone over to them FREE OF CHARGE by post in my own bag over to Dublin ,went over to the post office and they told me I have to pay € 7.5 to send my phone registered,and that I have to pay extra €4 to insure my phone in case it gets lost or damaged...as I was rushing to get my phone repaired as soon as possible I paid all together 11.5 euro to send my phone in the best way I could(even with the original box, proof of purchase and a letter describing the issue) ..they recieved the phone next day ,on wednesday ,I rang the customer support again on thursday they told me the phone has been recieved and there is no mention of a cost for the repair and that they believe it was under the warranty wich is due to expire next year on february( 2 years from the date of purchase),I was also told that I will get an email of confirmation with the date when the phone will be despatched back to me. Waited untill monday morning ,no email no phone call ,I rang them back it took me minutes to get through to them,PREMIUM NUMBER extra cost added to what I had paied so far , I was on the phone with them for nearly one hour trying to finde out what happened to my phone ,finally they were able to tell me that the repair is not cover by the warranty and that there is a cost applied for the repair but they don't know what that cost will be and if I want to find out it will take 3 to 7 working days for them to get back to me with an answer, after I have waited 5 working days without and answer and without a phone, or at my request they can provide me with the phone number of the repair center and I can ring them myself and finde out the information that they could not provide me with, in a matter of minutes .I took the number of the repair center rang them and found out that the repair of my phone was not covered by the warranty and it was considered to be a PHYSICAL DAMAGE done by me to the phone just for using it as normal, getting it charged every time it was uncharged,and that it will cost me 44 euros to get it fixed and sent back to me,or if not I will have to get it sent unrepaired with a charge applied of 15 euros, or the last option if I do not reply to their answer within 90 days may phone will be DESTROYED!!!! Only after I contacted the repair center and gave them my email address they emaild me the quotation for the repair and they apologised for not doing this earlier even tho they had all my particulars.As I was shocked and angry to find out that they are blaming me and others like me for using my phone in a normal way and for a fault that after checking on the Sony Support Forum I found that there are numerous people that had the same problem because of a poorly designed device and they were dealt with this issue in the same unjust and unprofessional manner by Sony Mobile I have taken my time to write this words describing my situation the best I could so that I would make everyone out there AWARE OF THIS PROBLEM that they may find themselves having to deal with in the future after having purchased their Sony Xperia Mobile
