The headset does not work when they call me

[Alfoborja]

The handset does not work after having a headset connected, a call comes in and the headset connector is removed and the normal call is not heard. Now I need to activate the loudspeaker so that the headset is disabled.

Google translate

[Jake-SonyXperia]

Hi @Alfoborja,

Welcome to the community,

Sorry to hear about this issue Let's see if we can help resolve it.

This sounds software related, the first thing I suggest would be to boot the handset into Safe Mode and then test it.

safe mode

Follow the instructions above on how to perform this task. 

Let me know if the issue is gone when in safe mode.