When calling the screen goes off

[Euguin25]

When calling the screen goes off
I have a zone Xperia z5 and when something calls the screen is turned off and it does not turn on until the other person hangs up the same call when listening to an audio in whatsaap ... I have given problems xq I can not hang the call the screen is it is off and does not turn on. ... What will be wrong ..... ????

Al llamar la pantalla se apaga

Tengo un zona Xperia z5 y cuando algo una llamada se apaga la pantalla y no se prende asta q la otra persona cuelgue la llamada igual al escuchar un audio en whatsaap... Me a dado problemas  xq yo no puedo colgar la llamada la pantalla se queda apagada y no prende. ... Que será q esta mal .....????

[Uliwooly]

@Euguin25

I've edited your post as this is an English only forum, you can use Google Translate to reply and/or post.

That seems to be a proximity issue, does your phone has a protective case, film and/or glass?

[Learner100]

Same problem, no glass, no plastic over the screen and software updated

[Uliwooly]

@Learner100 @Euguin25

Could you test the touchscreen?


Settings > About phone > Diagnostics > Test

Oreo

Settings > Support > Tests

[gusferlizi]

Design flaw. They all do this.