Z3 mic not working while talking on speaker

[sid3091]

Ive just noticed this issue on my month old z3. People can hear me fine if i talk using the earpiece, but the moment i switch to speaker, my voice sounds distant, or I cant be heard at all. Ive tried factory reset, but no luck.

[_alexdon_]

Check if you have microphone noise suppression or slow talk enabled.

[ashishsingh007]

It's normal , i have used many phones and they have issues like this. I had to speak louder

[SophiaW]

Hi ashishsingh007

You could try ticking Speaker voice enhancement under Settings > Call settings. If this doesn't help then try running a Software Repair your handset. You'll need to download the PC Companion software and install it on your PC. Once installed, you can back up most of your data before running the repair as the repair will delete everything. 

Note: Exactly what contents will be backed up may differ depending on phone model.

To back up your phone using PC Companion 
1. Go to Support  to install PC Companion on a Windows computer. 
2. When installed, start PC Companion on the computer. 
3. Connect your phone to the computer using a USB cable. 
4. Click Start under Backup & Restore. 
5. Follow the on-screen instructions.

Running the software repair 

Note: The phone needs to be powered off during this part of the process

1. Install and open PC Companion then select Support Zone.

2. Phone Software Update.

3. Start.

4. Repair Phone

5. Continue

6. Accept data removal

7. Next

8. Wait for prepare

9. Select Phone

10. Follow the connection steps

Hope this helps!

[Colhard]

The speakerphone function is terrible on this model. I'm on my 2nd Z3 - both have performed very poorly in this area.

I'm told no one else is having this issue. Good luck with Sony.

[sid3091]

It doesnt matter if my face is sticking to the mic itself, people cant hear me properly, if at all.

[z3jacob]

I have the exact same issue, Sony will only respond saying we are looking into it and bla bla bla. It's a known issue just like the over heating issues when recording. Sony fixt ur issues with an update and take these problems seriously.

[FMagRea]

I have a similar issue on my Z3:

When I start a phone call with the speakerphone active the mic works fine but if I turn off the speaker phone on the same call the microphone goes to mute, therefore I have to turn on the speaker phone again to make the microphone work again. However if I start the call with the speaker phone off the mic works fine even if I turn on the speaker phone and turn it back off.

This issue was noticed after the update to 5.1.1

[Prozac1]

INSANE, this bug has been driving me nuts today. also updated to 5.1.1 and now cannot use the phone. I dial a lot switching to speakerphone and when people pick up want to go back to normal. It mutes the mic and I am forced to speak via speakerphone. This has NOTHING to do with any of the call feature settings (slow talking etc.) Please keep us updated on this.

[Squirrels]

That makes three of us. Never had any problems switching between speakerphone until the latest Sony update 5.1.1 now as soon as I go to speakerphone no one can hear me, even after switching on back off I stay silenced which some would argue is a godsend 😉 I have to hang up and redial so they can hear me again.


Anyone know if there is an easy way to remove the update until they fix it?