Sony Pictures Core doesn’t load on my XR-65X93J

[Snuupy23]

Hey guys,

When I bought the TV I was using Sony Core, now I saw that it’s updated to Sony Pictures Core.

However, I can see only what I watched. I can’t search, I cannot access IMAX ENHANCED movies, it doesn’t load at all. There is no error message or something else. 

I’ve tried to delete cache/cookies/disable app - nothing was improved.

Please help. 

[SatoruGojo]

Hey @Snuupy23, Can you try to update the TV SW v6.7480, try to update the app itself.

Force stop the app: Go to Home →Settings→Apps→Select the app →Clear data →Clear Cache→Force stop,  and test it again.

[Snuupy23]

Hey @SatoruGojo ,

I've done this couple of times + hard reset the TV and update the app again. The TV is with the latest software. 

[TheMaze]

Hey @Snuupy23 

I'd recommend that you try performing a factory data reset: https://www.sony.co.uk/electronics/support/articles/00274122

[Snuupy23]

I’ve done this already. 

[SatoruGojo]

Hey @Snuupy23, Do you have the same issue with any other app, or it's just the Sony Pictures Core? Is it a permanent issue or intermittent? 

[Snuupy23]

No, only this one.

also, there was an article that it will be an PS5 app, but I don’t have it in the playstation store.

However, I want the app working on my TV. 

[SatoruGojo]

You can try different source for the internet such as hotspot and test it if it didn't work still I would say that you should contact the support team for that. 
@Snuupy23