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July 2020
July 2020
Blank screen
Hi can anyone help whenever my phone rings it's all ways a blank screen so I don't know who is calling. How do I go about fixing this problem. Phone is only 6 months old
2 REPLIES 2
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July 2020
July 2020
Hi there,
Welcome to the community. I'll just see if I can find any help regarding this.
Thanks,
Pascale
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July 2020
July 2020
Check the proximity sensor test in the support app, this is what decides your ear is on the phone and blanks your screen and check this article with a similar issue.
https://www.sony.co.uk/electronics/support/mobile-phones-tablets-mobile-phones/articles/00235711