Android Recurring Reboot - Sony KD-49X8309C

[nedders]

So for some inexplicable reason, my utterly buggy Sony TV has gone into an endless reboot loop. No specific update I was aware of, just came home to find it rebooting repeatedly. Sony Support about as useful as a chocolate toilet, and the factory resets just won't work no matter how many times I try. Sony's stock line is "out of warranty, book a repair", which is disgusting given it's THEIR fault from THEIR faulty OS "upgrade". Does anyone have any answer to this? Or is this one of those Windows10/Old Laptop situations, where nobody takes the responsibility, and I'm £800 out of pocket buying a new (not Sony) TV?

[Sean_Mc]

Hi there,

Please see the following troubleshooter around Android TV's continuous reboot issue here.

Let me know how you get on.

Best wishes,

Sean Mc

[nedders]

Tried that so many times it was ridiculous. Unplugged everything, turned off wi-fi, but the system will simply not reset. It's a MASSIVE error on Sony's part and - for what it's worth - I hope everyone with this issue gives them absolute hell over it. You're talking about a TV that set me back £800 and even today on Amazon is still retailing for near £500, and Sony's shoulder-shrug attitude is despicable. 

Talked to local TV repair men and their basic answer is about replacing a motherboard, but parts + labour would be more than buying the TV new. Suffice to say, I'm 100% never going to buy a Sony TV (or Android one) again. I used to own so much Sony stuff, but the TV is now my last (and final) Sony product. Demise of a once-great company.

[elmout]

Hi,

I have exactly the same problem with the same model for a few days.. The TV reboot during the android animation with the 4 circles.

What I have tried until now :

- Reset the TV with Power button + Vol down -> Got the green light for about 5 seconds and then come back to the start loop. I tried this many times, no change.

- Update the firmware through USB -> I downloaded the latest firmware available and copy it in 2 files with one named "upgrade_uploader.pkg" as suggested on many posts (it was the good way to make it recognized by the TV). I get the updating screen with the progress bar, when it ends I get a SONY logo for a couple of seconds, then it goes back to the updating screen again, and again, and again. After 3 times I stopped by unplugging the USB stick during the SONY logo. I started again the TV and the problem is still here.

- Reset again -> no change.

If anyone has an idea... I am desperate for it.

[nedders]

Sony/Google have screwed up massively. They know it, won't admit it. 

[erkkipj]

I will stay on Android 7 and have stopped the automatic updates for now. Until Sony has made the  better job.

[elmout]

Yes they screwed up, and they brick TVs since 28th June with the last crappy update. Almost 2 months and no one care.

[nedders]

It's disgusting. This TV is the very last piece of Sony crap in my house, and it will absolutely be the last too. 

I have Samsung TV's going back a decade that still work. This thing is less than 3 years old and is just a large plastic brick, and Sony won't even acknowledge what they've done. Horrible company, terrible products, zero support.

[elmout]

Just have a look at the spare parts for this model on ebay, many power boards, many t-con boards, but no any motherboard. That tells a lot about this crap.

[jgn88n]

Exactly my situation. Sony are not accepting this as their fault. Keep emailing/calling them so they don't just ignore us