Freeview Internet Data Channels Not showing on KD-65XH9296

[arfa69]

Bought this TV in January.  But just cannot display the freeview internet data channels.  2 Other TV's in the house receive them perfectly.
I have tried your troubleshooting steps but all to no avail. I am still unable to display the data channels as below
251 365 Travel
252 Kiss Chat & Date
253 proud Dating
263 Sonlife
264 Vision TV
265 On Demand 365
269 Arise
271 Channel Box
The Guide for all these above channels is populated but when you switch to any of them the data does not load.
My Internet connection is OK as I can receive Netflix and Prime Video perfectly OK.

Any one else suffering from this problem

[Joe_Dohn]

I'm not sure I understand this correctly (Guide shows data for those channels, but not while watching one of them?).

Does this happen on the latest software version?

- JD

[arfa69]

No.  The TV will not load the data channels from Freeview.  However when I look at the guide it is populated with what is showing on the data channels.  If I then change to the data channel nothing is loaded.  I am on the latest Firmware.  

Thanks

[HannahEd01]

Hey, try connecting to a different network, like a hot-spot, and see if that works.

[arfa69]

Thanks.  I have tried connecting via different routers and wifi but all to no avail

[HannahEd01]

Hey, the hot-spot specifically is more  useful as it has no firewall or any kind of restrictions.

[Steve353]

I'm also encountering this. Version is up-to-date and no issues streaming anything else.

Did you get a resolution?

[arfa69]

Never got any real sense from Sony but I did get the following from Channelbox who I believe answered the question where Sony could or would not.  I did contact other data providers and freeview but did not get any reasonable answer.

Thank you for your interest in Channelbox.

If you are unable to view Channelbox this could be due to the fact that your TV or set top box is a 2020 model.

Unfortunately many TV manufacturers discontinued support for the technology that we use to deliver Channelbox in their 2020 release TVs.
We are in the process of making a new version of Channelbox that will run on the 2020 release and later TVs in April-May 2021. Please keep checking our website for updates.

Best Regards,

The Channelbox Team

[royabrown2]

@arfa69 

Are you watching on the YouView (Live & Catchup TV) EPG?

If so, try exiting this option, and trying again on the Freeview side.

[arfa69]

Tried both but still the same