KD-49XG9005- keeps losing sound

[petemech]

Since latest update, the tv occasionally ( 3-4 x a week : ( loses sound after  watching you-tube ) and the only

way to restore sound is to re-boot android !

This effects  both Tv & internet programmes.

Anyone one else experienced it ?

Pete

[Eskimosony]

Hi Pete it could be an app problem presst the menu button on the remote, goto Play store, settings (top right cog) update all apps. That might work also check your settings in YouTube have the picture on highest quality. It maybe a buffering issue, it maybe another 3rd party app you have installed that's causing the problem, in which case just remove the apps one by one and test YouTube or just do a factory reset. Lastly it could be the firmware update in which case you will have to wait 6months to a year for Sony to sort out

[HannahEd01]

Hey petemech, is that from the TV speakers? what's the software version on your TV?

[petemech]

Hi there it is version 9 - using tv speakers

( only started happening after the last update)

But oddly enough, since i put the post on here it has not happened since !

Used to happen 1-2 times a week 

But will update  the post "IF" it happens again 

Pete

[petemech]

Just realised, that it is worse after watching UKTV play ( which is good content wise - BUT you can spend as much time watching it buffer as actually watch the programme : (

[HannahEd01]

Hey petemech, press Help on the remote to get the software version, this is not it.

[Eskimosony]

The Buffering is your slow internet and not the TV or the App