New v6.0384 firmware update mutes randomly sound to soundbar

[85IncTV]

I have KD-85XH9096 TV, connected with Dacota Platinium 8K Premium HDMI cable to Samsung HW-Q96R soundbar with ARC-connection. After updating the firmware to the new 6.0384, the sound mutes randomly, multiple times per an hour. Really annoying!

Work-around is to change the sound source to local TV and then back to soundbar.

Any other way to solve this than the work-around above?

[dshaji]

Hi,

It worked for me after the tunein uninstall. The only other option I can think of is to do a factory reset of the TV which I did as well.

[85IncTV]

Uh,

Sony should be more active and give some tips how/when they are going to solve this thing...

After I switched eARC off no sound problem have occured but whenever I switch back to eARC sound starts to mute randomly  again.

[dshaji]

My support ticket with Sony is still open on this particular issue. I will keep chasing them for a permanent fix. I guess we all need to put more pressure on Sony to fix this.

[jezzafisher]

I've unplugged the HDMI now and resorted to connecting to it via bluetooth, which works pretty well surprisingly

[RMDAG1981]

I had few problems, very annoying problems actually. 

What I did was delete everything, and then delete again but the option for factory reset.

It's working but I will see what happens since I only did this yesterday.

By that way, no one complains about the bluetooth? I mean that if live near other people and the bluetooth is on, sometimes people will try to connect and we end up with a screen so that we accept the connection, WHY CAN'T WE HIDE THE BLUETOOTH SIGNAL? Basic option on Android.

[Joe_Dohn]

You can disable Bluetooth under Settings - Remotes & Accessories - Bluetooth.

[RMDAG1981]

Sure, you can, and then how do you use the remote when you want to do voice
commands?

Ricardo Garcia

[Win_88]

That's a good point @RMDAG1981 I've raised this as feedback to Sony

Win_88