Sony Kdl W755 software an fw crash, error 2123

[tmarko]

Hi to all, im having problems updating my w755. When i want to update android software im always stuck on 88% and having error 2123 (An error occurred during the software update, . The update server in temporarily unavailable. Please try again later Error: 2123). Ive tried several time, over cable, wifi, nothing. Always stuck on 88%. Same thing with fw, ive downloaded fw from sony site, connect usb to tv, the fw starts to copying and again on 88% tv restarts. So if anybody nows how to resolve this, please help! Thanks!

[zlaci90]

Thank you very much, it worked!

[sepidar]

Hello , I have the same problem as the others above with 55w828b , would you please help me ?

[maddaz]

I have the same problem, can you give me instructions of what to do,  thank you!

[Anonymous]

@maddaz - can you please reply back with the model of your TV?

@sepidar - you stated that your model tv is '55w828b'.  Is this correct?  I ask this because this issue is present in the 2015 Android TVs, but you tv model is 2014.  Ive not heard of updating issues for your model and the fix instructions that i have wont work on your model.  If this is the case, you will need to contact Sony Support.

[sepidar]

Yes , my tv model is 55w828b and i cant update my tv with internet connection and when i go to "All Apps" only 9 apps can see . I live in iran and i dont know this issue is related to my country region .

[Anonymous]

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@sepidar wrote:

Yes , my tv model is 55w828b and i cant update my tv with internet connection and when i go to "All Apps" only 9 apps can see . I live in iran and i dont know this issue is related to my country region .

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Having only a bare few apps indicates that the TV is not connected to the internet.  You will need to check the TVs network settings.  If using wifi, try using a lan cable to test if it works ok?

[zloidjadjka]

I have the same problem, can you give me instructions of what to do,  thank you!

[Anonymous]

Hi there

Ive replied to your PM with some instructions.  Let me know how you get on.

Cheers

[guruci]

Please send me the info too.

have the same problem with my TV set

[Anonymous]

Hi there @guruci

What model TV do you have?

Cheers