Sony Kdl W755 software an fw crash, error 2123

[tmarko]

Hi to all, im having problems updating my w755. When i want to update android software im always stuck on 88% and having error 2123 (An error occurred during the software update, . The update server in temporarily unavailable. Please try again later Error: 2123). Ive tried several time, over cable, wifi, nothing. Always stuck on 88%. Same thing with fw, ive downloaded fw from sony site, connect usb to tv, the fw starts to copying and again on 88% tv restarts. So if anybody nows how to resolve this, please help! Thanks!

[lestolk]

I have connected the TV to internet and the TV finish the update automatically .
So someone had started a software update with no internet connected......


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Leo Stolk | Support Technician
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[emanladd]

I just purchased an XBR65850C and it keeps giving the code 2123 even after 2 resets and downloading the update from Sonys website. I need help.

[Anonymous]

Hi @emanladd

The model you have listed is a non-EU model.  Please post over on the US forums as they are more equiped to handle questions for their specific geographical area.

http://community.sony.com/

The fix I have does not work on TVs outside of the EU region - so it wont help you im afraid.

Cheers

[n1nj1n]

Hi

I had an older model Sony TV 22EX553 which also exhibited this error when it tried to connect to the internet, even after I have updated the firmware to the latest version PK2.1120EUA via USB. I am interested to know what you solution was to resolve internet connection problem.

Thanks

[Kursant32]

Your guide has helped me become a TV updated. Thank you

[Al19661960]

Hello!! I ' ve just bought KDL40WD650 and have the same problem. I have no access to internet because i need to update  software. It doesn't update due to error 2123! Help me please...thanks in advance

[Anonymous]

Hello @n1nj1n and @Al19661960

The fix that I have is for Android based TVs only.  However having said that, the 2123 error message is also common for non-Android based TVs too - which a factory reset normally fixes the issue.

Please see:

http://sony-eur-eu-en-web--eur.custhelp.com/app/answers/detail/a_id/45513/

and

http://sony-eur-eu-en-web--eur.custhelp.com/app/answers/detail/a_id/134376/

Note:website very slow loading at present.

Cheers

[n1nj1n]

@Anonymous

Thanks, a factory reset seemed to have fixed the error.

[Bigalrings]

Can you send me them too please

[Anonymous]

Hi @Bigalrings

Which model TV do you have?

Cheers