Sound disappearing while using ITV Hub

[PHIL1961]

Hi All   I've got a sony KD-55AG8 TV

Just lately while using the ITV hub app the sound has stopped.

I switch back to TV and still no sound.

I have to do a soft reset to get it back.

I have checked the fireware and TV is up to date.

Has anybody got any ideas. 

Thanks

Phil

[HannahEd01]

@PHIL1961, what's the current software version? Also, do you have a sound system? 

[PHIL1961]

The TV software is PKG6.7165.0360EUA.

And I have got no sound bar.

Phil

[HannahEd01]

Did you try a power cycle? 

[PHIL1961]

Hi, What is a power cycle ?, and how do you go about doing one.

Phil

[HannahEd01]

Hey Phil, unplugging everything from the mains for two minutes then testing again.

[PHIL1961]

I turn off and unplugged TV for 2 mins plus, and up to now it has seemed to work. Fingers crossed  🤞 

I will monitor it and let you know if it has cured the problem. 

Thanks fir your help.