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Headset wh-1000xm3 disconnecting and unable to connect
Gi
I have a Sony headset wh-1000xm3 that I connect to my iPhone via Bluetooth.
Albeit is it connected easily to the phone, sometimes it makes a sound and it disconnects for few second and it reconnects automatically.
additonally when I push the bottom nc ambient, it says that it is unable to connect to the network.
can somebody help me ?
I did not have these problems at the beginning
many thanks
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Hi,
Please make sure that the latest firmware is installed on your headphones. Please use the headphones connect software to update the software.
Cheers
Peter
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Sent from my iPhone
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Have you tried a factory reset of the headphones? Maybe also try them with other phones to see if the same happens
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Sent from my iPhone
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Please help
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Don’t know what to do
It worked so well before
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Hey, have you tried this: https://helpguide.sony.net/mdr/wh1000xm3/v1/en/contents/TP0001703078.html ? Did you try other phones?