HT-CT800 Soundbar

[aivaras123-]

Hello. I have issues with CT800 soundbar. Everything worked fine, until this dumb update M39.R.0379. Now, when turning on from standby, it takes very long to start up, showing Please Wait. Sometimes a TV give me an message that "TV speakers is active due communication failure" (TV is also Sony, Xe7005), I think because too long response from soundbar. So what I should do!?!? Everything worked fine until this update. 

Sony said about update: 

Benefits and improvements from the latest update

• Improved connectivity with wireless subwoofer

I didn't have any problems with communication with subwoofer, they made update, and made it worst. Why you making updates if everything working fine? And, when you make an update, please make sure that update is working well, before make it public. Thank you!!!

[Joe_Dohn]

I'll try passing this to my Sony contact for you.

[aivaras123-]

Okay, thanks.

[ships12]

Appreciate this thread has not been active for a while but I am facing the same issue. I can't even get to the Software Update on the home screen, so wanted to check if you managed to resolve this issue. Thanks!

[HannahEd01]

Hey, maybe try resetting the bar: https://www.sony.com/electronics/support/res/manuals/4687/46875913M.pdf, then try the update again. You can also try updating manually using a USB stick, it's on the notes here: https://www.sony.co.uk/electronics/support/home-theater-sound-bars-home-theater-systems/ht-ct800/dow...