No sound from home cinema when devices are directly connected to TV

[TonyBlundetto]

TV: KDL-W829B

Home Cinema: HT-SF360

I know it's some older equipment and the home cinema doesn't support ARC but since I moved I can't get any sound from the Home Cinema when I'm watching Cable TV, Youtube or any other app on the SmartTV. I have everything set up with BraviaSync, the devices have detected eachother and so on.

Same thing happens when my PS4 is hooked to the home cinema receiver I have surround but when it's connected to the TV and the TV has to ouput the sound to the receiver it does not work. 

Do I need a better type of HDMI cable connecting the audio receiver to the TV

Any help or advice? 

Thanks in advance

[EdwinaU]

Hi there,

Welcome to the community.

We'll look into this further and update you when we know more.

Perhaps some other members will have some advice too.

Best,

Ed

[royabrown2]

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@TonyBlundetto wrote:

TV: KDL-W829B

Home Cinema: HT-SF360

I know it's some older equipment and the home cinema doesn't support ARC but since I moved I can't get any sound from the Home Cinema when I'm watching Cable TV, Youtube or any other app on the SmartTV. I have everything set up with BraviaSync, the devices have detected eachother and so on.

Same thing happens when my PS4 is hooked to the home cinema receiver I have surround but when it's connected to the TV and the TV has to ouput the sound to the receiver it does not work. 

Do I need a better type of HDMI cable connecting the audio receiver to the TV

Any help or advice? 

Thanks in advance

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When the TV is connected to the soundbar only by the HDMI cable, then the TV can only output sound to the soundbar down the ARC line which is one strand of that HDMI cable, and this can only happen if the HDMI cable goes to a (or possibly the) HDMI port on the TV which is labelled ARC. If it has one, which I don’t think your TV does.

But even if the cable is connected correctly to an ARC port, the port would interrogate the soundbar to see if it can support ARC; and if it finds it can’t, it won’t even send the ARC signal, but will keep using the TV speakers that it would mute if it was sending audio via ARC.

So even if you had a TV with ARC, it would founder at this point, as I don’t think the soundbar can do ARC either.

The solution is instead (while still leaving the HDMI cable in place to handle soundbar to TV video and audio) to additionally link TV and soundbar with an optical cable from TV to soundbar, to carry the audio from the TV that way.

You will need to look at the TV instructions (possibly on the Help on the set, if any, should the manual with this Sony TV prove largely useless) and the soundbar manual to figure out how to configure the connection exactly, if it doesn’t ‘just work’, but when you get it going, it is capable of full surround sound down that one optical cable.

I would make a small bet that you used an optical cable for this before you moved, and you have omitted to put it back?

[The_Black_Rose]

Hi TonyBlundetto,

I totally agree with royabrown2. I've had a look into the manual of the sound bar and the connection is explained on page 16. I recommend that you've a look here: https://bit.ly/2WlEZG1.

Cheers,

The_Black_Rose