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Bluetooth audio

Kev_B
Visitor
June 2016
June 2016

Bluetooth audio

Upgraded to 6.0.1 yesterday evening and I've discovered that Bluetooth audio when playing music begins to become extremely unstable after 10 mins. Stuttering and having around 1-2 seconds of audio/video syncing issues. Prior to updating on Lollipop it had very slight syncing issues, but now it has become a lot more apparent. I've turned off battery optimisations for Google Music thinking that may solve it but hadn't made a difference.
Wondering if anyone has solved this issue with changing a few settings around or if Sony are aware of this and working on a solution?
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16 REPLIES 16
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Uliwooly
Expert
June 2016
June 2016

@Kev_B

could you test it in >>> safe mode to narrow down the issue?

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Kev_B
Visitor
June 2016
June 2016

@uliwooly

It's the exact same Bluetooth issue that the Z5 has running Marshmallow.

I've ran it in safe mode, ran a software repair using the Sony software on my laptop, cleared cache, factory reset, everything.
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Kerozin
Visitor
June 2016
June 2016

Upgraded yesterday to 6.0.1. and can confirm the same problem.

Stuttering and cutting start after few minutes of use, it gets worse with phone going to sleep (screen turning off) at least for me.

Happens with both Sony Music app and with streaming app I use (XiiaLive). Tried with two headsets, Plantronics BackBeat Go2 and Jawbone Icon and there's no difference. There are no problems with cutting during voice calls only a2dp streams are affected.

I do use Mi Band (BT activity tracker) with phone, will try unparing.

Prior to the upgrade bluetooth implementation on phone was rock solid.

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LockLock
Visitor
June 2016
June 2016

I have similar problems. I upgraded on Saturday. At first no issues but since then both my Bluetooth headset and speakers have stopped working. They pair with my phone but I get no sound. I'm using Plantronics backbeat fit and DBPower BX600. Any suggestions?
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Kev_B
Visitor
June 2016
June 2016

I ended up doing a factory reset on my Z3 Compact and it works slightly better for me. Still has audio issues if connected via WiFi or tethering at the same time and if leaving the screen of for around 10-15 mins.
It's a software issue that isn't going to solved until Sony gets around to fixing it. Which could be months, if ever!
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talkintongues
Visitor
June 2016
June 2016

Hi - like others on this thread, i recently upgraded to 6.0.1.

The bluetooth audio, amongst other things is now terrible, with crackling/stuttering throughout any audio track that i play.

Most displeased as i quite heavily rely on listening to audio be it music or podcasts and also taking calls using my bluetooth headsets

Please tell me that we don't have to wait until the next update for them to fix this? At least provide a patch to download to solve the problem

I have paired with 3 headsets  and all have the same problem now, when previously, there was no issue.

SONY - pls sort this out!

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Mike1894
Visitor
June 2016
June 2016

Ive been using my bts710 Bluetooth speaker for quite awhile. It works perfectly fine with my phone until I updated it from lollipop to marshmallow. Everything about the update is fine aside from one thing. whenever I am
pairing my phone to my Bluetooth device now the music keeps on stuttering after 3 to 4 songs, even I am not using it. Its kinda annoying since I bought this phone becausr music is one of its trademarks. Anyone having the same problem?
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Mike1894
Visitor
June 2016
June 2016

Tried to play music with my Bluetooth device in safemode got the Same results so it is clearly a software issue. Sony please fix this bug thanks.
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