broken speaker?

[anuszka22]

I have a problem with calls - the speaker simply doesnt work! Sometimes it helps when I turn on the loudspeaker option, but not always. I've checked the speaker in "diagnosing" and everything works well, it seems not to work "only" when I'm making calls. The problem begun after updating to lollipop.

[_alexdon_]

Can you check if the same occurs in safe mode?

/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

[anuszka22]

I did that but unfortunately it hasn't helped, the speaker doesn't work in the safe mode either. I can hear the other person only when I turn the loudspeaker on. The microphone works fine

[_alexdon_]

See if you have enabled slow talk or microphone noise suppression in call settings.

[anuszka22]

I chcecked as soon as the problem started and neither of those is enabled should I restore the phone to fabric settings?

[_alexdon_]

You can try to perform a software repair,that is the last option.

[anuszka22]

And how do I do that?

[_alexdon_]

Performing a software repair using PC Companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

[anuszka22]

unfortunately it has not help... even worse - the front camera stopped working 😕 i dont know what to do, i didnt expect a flagship phone to have such problems tbh

[_alexdon_]

I am sorry,in this case contact your local sony team:

http://www.sonymobile.com/global-en/support/contact-us/