My camera doesn't work

[Victoria_P]

Hello, I recently bought a Xperia M5 and I realized that my main camera doesn't work. The pictures are really bad, the autofocus is not functioning, I don't know if is a software or hardware problem. I need help.

[Uliwooly]

@Victoria_P

Does the camera lens has any scratches? 

[Victoria_P]

No, it doesn't have.

[Uliwooly]

@Victoria_P

how close are the objects to the phone when you try to focus? 

[Jj27]

Autofocus in m5 is

[Victoria_P]

Pictures taken about less than a meter are good, but more than this distance are blurry 😕 

[Uliwooly]

@Victoria_P

Could you post some pictures?

[Z5_M5_E4G]

Hi, the problem is the camera (in some strange way, because it is not part of the software upgrade). Deactivate the default camera and install a free camera like "open camera". Now everything will be work, except for that you can not start the camera from the dedicated Button. The boring thing is that the only solution to solve the problem is to send the phone to the service center. BTW everything worked fine prior to android 6 upgrade!