problem with smart connect

[huesos1]

I dont understand why suddenly my phone are continuos saying me in the notification bar that the headshet are plugged and it looks like a look the nevera stop.
This is a problem because this is borde to see the notification also I cant talk with phone, because this do my speaker puta on and off continiusly.
I recently only update the xperia keyboard, I try clear data and dont hace effect to this, I uninstall the update and also dont work, I need some solution for this desesperate problem please.

[Uliwooly]

@huesos

Check if there's any dust or something inside the headphone port, you can clear smartconnect app data

[huesos1]

I blow the input jack, and no result. I also try deleting data and also have no result.
Also I cant play músic because it stop continiusly because detects the headshet is on an off...

[Uliwooly]

@huesos

That seems like a hardware issue but boot on safe mode and report back

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

[huesos1]

I hope that it is not a hw problem, because I am extremly careful with the phone. I will try safe mode and then report back. Thanks

[Uliwooly]

Keep us updated. 

[huesos1]

I have tried safe mode and also the problem is there.
If it is a applications conflict it may in own Sony app.
The work of smart connect always seems me little accuracy and then I found this.
How can I solve the problem?? I cant speak, or do any activity that use speaker or headshet.

[Uliwooly]

@huesos

Repair the phone with PCC, if that doesn't work, contact your local Xperia Care http://support.sonymobile.com/global-en/contactUs/

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

[huesos1]

Thanks.
If I do a repair vía PCC will I keep my 4.4.4 versión of Android?? Or it must put the 5.0.2 in my phone... I dont want to change to lollipop
Thanks

[Uliwooly]

@huesos

it will be the latest update available to your phone, if you have the lollipop update notification then it will update your phone to lollipop.