[Q] Unfortunately,android.process.acore has stopped

[tuanphaus]

Hi guys,

This is my first post.

I just got a Sony Z2, and yesterday I updated it to latest firmware 17.1.1.A.0.402 using flashtool. After that, everytime when I switch off my phone and turn it on, the message of "...android.process.acore has stopped" appeared.

I tried to flashed the phone again using PC Companion to re-update the same firmware. I though it has gone but than it is still there.

I have tried several ways as mentioned in this forum but the problem seem to be there. I don't see any problem/error caused by this message yet.

Any idea/solution to completely remove the message?

[oatmealbj]

Whats the use of these forum if there are no replies?

I just got my Z2 and updates all necessary apps as it has been given by notifications then the problem came.

[dm841]

To get  rid of this problem backup all data on device then go and wipe everything by repairing device with pc companion .make sure you have the latest pc companion update after you repair device restore data backed up and your device should be ok 

[vandal1976]

Hello,

this is also something that has been happening to my friend's phone, and he cannot fix it. It started with the contacts and now the androoid process as you mention.

I tried restoring his phone to factory settings and didn't work.

Has anyone found a fix for this?

[Sam]

@vandal1976 - Have you tried the advice above regarding running a firmware repair? Instructions for this below:

1. Download the PC Companion software from http://www.sonymobile.com/gb/tools/pc-companion/
and install it on your PC.
2. Install and open PC Companion then select Support Zone.
3. Phone Software Update.
4. Start.
5. Repair Phone
6. Continue
7. Accept data removal
8. Next
9. Wait for prepare
10. Select Phone
11. Follow the connection steps

What are your thoughts about this forum? Let us know by doing this short survey.

[FacMan01]

I have experienced the same issue with my new Xperia Z2. After about a month of misery and factory resets, I had my phone returned (warranty) and received a brand new one last week... Guess what? Again I get the same message that process.android.phone has stopped
I can't imagine that resetting again would solve this issue. Am I just extremely unlucky here?

[19667]

i also had but you can fixed it update your phone to the latest update using PC Companian 17.1.2.A.0.314 then you can enjoy it without problem

Do not forget to give kudosand to select the correct answer 

[19667]

that is the software problem then update it into latest firmware.i think that version no longer available for xperia z2.ok update and enjoy.

Do not forget to give kudosand to select the correct answer 

[RR55]

I NEED HELP with my sony xperia C - sadly i keep recieveing this error msg , what should i do , my photos are already backed up google but i can't back up my contacts .

if i did the factory reset thing will it help to earse that error msg plus i currenlty can't log into my contacts and can't make calls .