SBH52 POWER BUTTON NOT WORKING

[shane13]

Good day,

   Hi Sony, Ihave problem on my Sbh52 the first months I used my device is ok and perfect but afetr a 1 months and 3 weeks the power button of my SBH52 is not working , I tried any button to hold and to reset the device but unfortunately is not working.... is there any possibilities to troubleshoot this device? so that I can manually test my device on my own!

   hope for your immediate response for this issue because im not the one who experience this kind of error..

thank you!,

[Sam]

You have already performed the troubleshooting I can advise and in this circumstance it would appear the you have a hardware issue and as such I would have to advise you to contact your local Xperia Care team so that they may assist in arranging an assessment of your device.

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[Jeofrey]

I had the same issue after about one month and a few days. Power button refused to work.

Returned it to the store i purchased it from and after 10 days they gave up trying to repair it and gave me a new set as a replacement. I'm covered for a year so i can return it again and get a replacement if it fails again.

The shop guys did try to blame me and say that i used too much force to press the button.

I've been using sony bluetooths since 2007. Not new to bluetooth devices by any measure.

I believe there is a hardware issue with the power switch. Not sure if it's Generic or a particular batch number.

They never did tell me what the cause was! 

[Jeofrey]

Am on my 3rd SBH-52 now!! They still will not tell me what the problem is and i have got a replacement though. I have a feeling it's perspiration related... so it's not splash proof after all.