My Z3 had to be sent in for assessment for manufacturer defect. Initially Sony said I would have to pay for the shipping. Eventually they agreed to pay. Probably because other people have had the problem of the SIM card flap not closing.
I felt a little better, until finding the shipping labels they sent me were for ground shipping. So I shipped with Purolator by ground on April 11/15. Purolator told me it should arrive by the 16th. Today, April 25, I call Sony support and they tell me there is no record of receiving it. So blood pressure goes up a notch. The agent then suggests she will look a little deeper and puts me on hold. Support management should try listening to their background music . Static,cuts in and out. Guaranteed to raise the pressure another notch. Agent comes back and with a gee whiz yes we did receive it on the 17th. Dead air. "Well what is the result? "
"Oh, well we don't have the status." And on and on about how many business days etc.
"Well can you call me, notify me, e-mail me when you know the status?"
"No you will have to call back next week"
Why can't you notify me?"
"We are not set up for notifications"
Guess where the blood pressure is going. I work in construction, ten hour days, and I don't HAVE a phone to call back about the status during my half hour lunch break. And it takes a half hour just to make one of these annoying support calls. This was not the first call I've made. After the annoying announcements, push this for that and this for that; and then to get someone who speaks poorly it is just a really poor system.
What more BS can I expect. Another two to three weeks before if and when I get a phone back? More six day ground shipping?
Call this a decent warranty?
