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Various failures

Beatrizmr
Visitor

Various failures

Hello,

I have my new Xperia X for approximately 2 weeks and I am very disappointed for several reasons. I used to have an Xperia Z4 compact and unfortunately performance was far better. In terms of battery, although is slightly improving during the last days, has nothing to do with previous model. I have to use stamina mode all the time and even though without using the device heavily it hardly reaches the end of the day. Another thing is the transfer of data, I used your app and I cannot have access to any of my what's up pic and I'm not sure about the other folders either. Also some conversations had been lost. Finally another very annoying point is that the radio apps pauses when the device blockes, whether I use stamina or not. I kindly ask you if there is something I'm not doing right or I should take the device for reparation. Thanks.
1 REPLY 1
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MarlonUk1
Expert

try to observe your phone in safe mode, does the problems still exist>

if no, then the problem lies in the apps that you might have installed which are causing the problems.

if yes, then I suggest to have your phone software repair using Xperia Companion

if still not fixed, I suggest to have your phone checked at your local service center Local support