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Charging screen

JT11
Visitor

Charging screen

While  charging my new XZ1, the charging screen not is showing the lock. I am unable to  lock out the screen, I have to restart the phone to  use. Any idea? 

1 REPLY 1
CameronT
Champion

Hi @JT11, welcome to the community.

I am not 100% certain what you are talking about, but it seems like your screen will not lock when you are charging the phone, is that correct?


Can you please go to Settings > About Phone and tap on the "Build number" several times until it says "You are now a developer". Then, go back to Settings and there will be a new option called "Developer Options". Go in here, and see if you can find the option called "Stay awake". If this is on, turn it off.