Music volume keeps going down

[Flender]

I keep my phone in my pocket and play my music but everytime I walk about the volume reduces all the way down to nothing. I would assume that the volume button is being pressed down accidentally as I walk, but I'm not wearing tight trousers and I've tried putting the phone in different pockets and turning the phone to face into my body and also away from my body and nothing helps. Everytime I walk the sound goes right down to nothing I don't understand it. I've kept my Xperia Z for the last 3 years in my pocket while playing music and never once had this problem, it's really beginning to annoy me now. Anyone else getting this?

[MarlonUk1]

Are you playing the music on full volume? The audio optimisation will adjust the volume after a few hours of playing loud music, you can disable this feature on settings /sound and notifications /accessory settings

[Flender]

No not full volume, and it happens immediately.. I'll set the volume, walk a few steps and the sound goes down to nothing as I walk. I turn the sound back up start walking again and the sound goes back down.

[Jonas]

Hi @Flender, I'm sorry to hear about your phone and I understand this has to very frustrating.

Does this happen only when you walk or does it happen when the phone is put on for example, a table or if you are holding it in your hand?

Could you please try and use the same headset when either holding your phone in your hand or putting it on a table and see if you experience the same behaviour?

If you are using a case try to remove it and see if there is any change when you walk with your phone.

Let me know how it went!

[sbouget]

I have the same issue :

When I play music with deezer App for instance (with jack or by bluetooth), the 3 or 4 first musics are played with correct volume. But After some times, the volume down automatically.

I must do pause and play to have the correct volume.

And it starts again to be down after 3 or 4 music...

(no case, and the problem occurs even when the phone is on a table)

[Jonas]

Hi @sbouget, sorry to hear about this.

You mention that you have to pause and play the song again to have the same volume as the first 3 or 4 songs, is the volume still at the same level as the first songs when you adjust it with the volume keys on either your headset(s) or the buttons on the side of your phone?

Have you tried and see if this occurs when using the loud speaker in your? If you haven't, I would recommend doing so.

You can also try and play a couple of videos/songs in the Youtube application using your headset (both Bluetooth and cable) and the loud speaker and see if you experience the same behaviour that the volume is turned down automatically after a couple of songs.

Let me know how it went!

[moaiz3]

HI 
Please do help me i am facing the same problem with my Xperia Z5

The sounds automatically goes to none 

Thanks

[Jonas]

Hi @moaiz3, sorry to hear about this.

Could you please get back to me with some further information? For example, if this only occurs when using a headset?

You can also try restarting your device in safe mode, so we can make sure that a downloaded application isn't the cause of this.

Let me know how it goes!

[moaiz3]

It occurs when ever I'm playing any audio with and without Earphones either I'm listening to audio files or YouTube even in whatsapp audio 

Okay, Sure will try the safe mode

Thanks 

[Jonas]

Thank you for the information and you're welcome!

Have you had the chance to try your device in safe mode yet? If you have, was there any change?

Keep me posted!