Won't install update

[Cpcollins65]

Has anyone had a problem installing the current Android update.
My phone gets halfway then reboots and says unable to install update.
Any suggestions?

[Christofer]

Thank you for sending me your IMEI @HorneM. I have forwarded this internally.

[JonathanC93]

Dear Christofer,

I am having the same problem with my Xperia XZ. I've tried every method possible of updating it and it won't do it. Could you please reply with some help please?

Thanks

[Christofer]

Hi @JonathanC93, sorry to hear that.

Could you send me your phone's IMEI and the error code you receive in Xperia Companion when trying to update? I can look into it from there.

[pawel22]

I just got a new Xperia XZ. There is a small problem with instaling xperia system update. I get a notification that there is a new system update I dowload the update but when i click install now and the phone immediately turns of, then a screen shows saying checking system or something like that and the phone restarts. After a minute or so later the notification with the update shows itself again. I tried updating with PC Companion but the same thing happened.

[Rickard]

I'm very sorry to hear that.

Could you try to update your phone using Xperia Companion and see if that helps?

[pawel22]

I tried updating with PC Companion but the same thing happened.

[Rickard]

Please make sure to use "Xperia Companion" and not "PC Companion" to update your phone. PC Companion is no longer supported.

From what i can see from my end, based on the IMEI you have registered, it looks like an update was first started over cable but never finished. This could perhaps be the cause why the update over the air is not working.

If the same thing happens when you use Xperia Companion, try making a software repair using Xperia Companion but please note that this will reset your phone and delete all user data.

[pawel22]

I'm sorry, I didn't notice that the name changed to Xperia Companion, that's the program I used not the PC Companion. Now I retreid and no change. Is using the software repair necessary? I tried to avoid that option because it took me quite some time to set up all my apps and accounts and I don't have time to do that again.

[19667]

try to repair your phone using Xperia Companion. if it also cant you can use flashtool.you can check what the firmware country you have and you can select that software what you want. after that flash it using flashtool. next try to repair using Xperia companion.that will be good for you. and i think it will be help for you.but only try second option if your phone cant repair and update using Xperia companion

[PHANTZ]

Xperia XZ model no, F8332, Xperia System Update file is downloaded (88.4MB) but verifying system update remains incomplete upto 50% and the phone autostarts without completing the update.Update version 39.0.A.3.30..Whats wrong?