back camera stops working...black screen

[DanStar]

i have had my z3 compact since feb this yr and upto about 3 weeks ago its been fine. Now the back camera has stopped working and just displays a black screen and sort of freezes. its driving me crackers!!i have cleared the camera cache. used the handsets factory reset and used the pcc with update engine with no joys. 

[Nella789]

HI, I also have the same problem with the back camera not working (black). I took it to MCC In Bahrain who said they can't fix the problem and there is no other company/place that can. Any suggestions? I love the phone but hesitant to buy same should same problem occur. Plus advise.

[Christofer]

@Nella789 Have you been in contact with your Local support team about this?

[Nella789]

HI, I've been referred to MCC In Bahrain but they couldn't help. No support listed for Bahrain on website...

[Christofer]

@Nella789 Try sending an email to questions.bh[at]sonymobile.com and you should reach your local support team.

[Nella789]

Thanks but email not working - sent back as delivery failure... Next?

[Christofer]

@Nella789 Thanks for letting me know that.

In that case I'm afraid that I can only suggest that you try to get in touch with the Local support team for one of the neighbouring countries and ask if they can provide you with information about this.

[Wavywone]

Hi, I'm having the exact same problem. Just all of a sudden the front camera stays black and doesn't work no matter how often I restart or update the software. I've only had the phone for a bit over a year now. The problem is that I am traveling, and my phone is my camera!
I can't believe this is happening to such a new phone. Help please!

[hemil12]

Your camera was damaged 

[San_ta]

Hold down volume down and power button at the same time for about 10 seconds then restart your phone.should work well.