back camera stops working...black screen

[DanStar]

i have had my z3 compact since feb this yr and upto about 3 weeks ago its been fine. Now the back camera has stopped working and just displays a black screen and sort of freezes. its driving me crackers!!i have cleared the camera cache. used the handsets factory reset and used the pcc with update engine with no joys. 

[Nabeel]

Hi

If you already tried PC Companion to repair the software, then I guess you're left with no other option but to have your phone examined by Authorised Sony service center in your area. It most probably sounds like a hardware fault.

Contact sony in your country for more information http://support.sonymobile.com/global-en/contactUs/

[DanStar]

well i have just found out if i squeeze where the lense is the camera comes on quick....

[Nabeel]

So that confirms it's related to hardware.

If your phone's still under warranty, you should rather not wait and get it examined by Sony service center.

Squeezing the camera might worsen the problem eventually.

[Christofer · Accepted solution]

Hi @DanStar,

As @Nabeel says it would be best if you contact your Local support in order to get your phone examined at one of our authorised service centers as soon as possible.

[DanStar]

i have sent it off so hope it gets sorted

[DanStar]

well, sent my handset off last week. its been returned today and they have sent me a brand new handset

[Christofer]

Thanks for letting us know!

[DNGR]

I have this same problem right now.. Itsbeen a year an 3 months since I bought this phone. Never fell on the grounds and it looks still brand new.

How long does it take before iget my phone back if I send it to Sony center?

Thanks.

[Christofer]

@DNGR I'm sorry to hear that. The service process can differ between different countries so I suggest that you contact your Local support team for further information.