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Mic problem returned after update 6.0.1

SOLVED
SnusMumr
Visitor

Mic problem returned after update 6.0.1

I had problem with mic - people couldn't hear me, because my voice was very quiet. Then I switched off mic noise suppression and everything was fine. Until update to 6.0.1. Now I have the same problem. And I can't switch off mic noise suppression, because this option is simply missed.

Any ideas how to fix this now? Or I should downgrade to previous android version?

UPD: may,19. Sony market topic as solved. But it isn't really solved at the moment. They will roll out an update in "upcoming weeks". And because we still have the same problem, I unmarked topic as solved. As soon as we will have the noise suppression option back and this will really help us - then I will return the solved mark. 

http://talk.sonymobile.com/t5/Xperia-Z3-Compact/Mic-problem-returned-after-update-6-0-1/m-p/1126001#...

UPD 2: In. 575 version the noise suppression function is back. People can hear me again. Thanks, Sony 

232 REPLIES 232
Phil_Oz
Visitor

Do other people also have an issue with substantial feedback/echo at the recipient end when speakerphone used in a call?

mso
Visitor


@SnusMumr wrote:

Sony market topic as solved. But it isn't really solved at the moment. They will roll out an update in "upcoming weeks". And because we still have the same problem, I unmarked topic as solved. As soon as we will have the noise suppression option back and this will really help us - then I will return the solved mark. 

Message from Sony representative, that was marked as solution:

http://talk.sonymobile.com/t5/Xperia-Z3-Compact/Mic-problem-returned-after-update-6-0-1/m-p/1126001#...


Well done, sir. Of course the issue isn't solved, until everyone has a working phone again, i.e. when a verifiably working correction is actually available. This is typical corporate bs; from their point of view the issue is considered solved already likely because otherwise their stats might look bad. Perhaps there might even be an incentive for somebody in marking the issuse solved at the earliest. Actual users' point of view does not come into the equation.

-mso

Tim1985
Visitor

They didn't remove the noise canceling option they Just moved it.
You can now find it in settings/sound&notifications/accessory settings,
Then set mic sensitivity to high.
That worked for me. Everybody can now understand what i'm saying.
grmbl
Visitor

I'm loading an update, hope it will solve this problem... 

Bilopinto
Visitor

Today had an upgrade for z2 but no improvement on mic issue... Pıffff...
alpere
Visitor

Yep, noise suppresion option comes back.

Build no: 23.5.A.0.575

Working flawlessly now.

Update only avaible on pc compaion for now. I guess.

PLAMEN111
Visitor

My Pc companion tells me that I have the last version of sowftware and this is 23.5.A.0.570. I have also lounched repair of the software and the version is the same. Do you know how to take this Build no: 23.5.A.0.575?

Thank you.

I have spent many hours to try to repair my phone. It's really irresponsible action by sony support!

 
 
alpere
Visitor

check your customization number:   click

then using this software check firmware avabilities: click

mine is:1289-7528, D5803. Looks like i'm using arabic version of z3 compact some how....

Do not worry you will get it soon i guess.

* It fixes mic problem *

Edit:

here is a list for now if you are not in these countries you should wait a little.

sony.JPG

Antoine1
Visitor

Yay, that is good news :). Too bad my phones model is not listed in @alperes list. I have 1285 something.

Come on Sony, roll it out :smileysmileythumbsup:

mso
Visitor

I also installed the update via Pc Companion, and the fault disappeared immediately. The noise suppression option was even disabled by default. So after a month or so, I have a working telephone again. Lucky I didn't have to call any emergency calls during that time.

Thank you Sony, for un-destroying my phone. Just make it a bit faster next time.

-mso