Problem with xperia z calls

[itzik]

Hello all,

I have lately noticed, that when I'm calling or getting a call, I can't hear the other side unless I'm switching to speaker mode.

What might be the problem?  

[Johan]

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

I suggest that you use this app to test your ear speaker.

https://play.google.com/store/apps/details?id=com.sonymobile.androidapp.functiontester

If you can't hear anything from the ear speaker during test I suggest that you try to reinstall the phone software using Update Service..

Before reinstalling your device you may want to backup your information first. Check out this topic for more information on how to.
How to backup?

If the issue should still remain I think that this needs to be examined and fixed at a repair center. For more information about how to submit your phone for repair and where, contact your local support team.

[itzik]

HI again

thank you Johan for the you're help and the link to this examining app.

What seems to be the problem is a Contact problem, when I'm taping or  pressing lightly on the upper frame of the phone over the ear speaker it works.

[stevemac182]

I am experiencing the same problem as itzik, Sony xperia z with latest software updates installed. Did a software reinstall fix this?

[komikojin]

Hi sir, I have the same problem. I cannot hear anything while i'm calling or receiving a call, I need to plug an earphone or on the loudspeaker to hear them. Yesterday I used it with a good condition, I just noticed that problem today. I'm not sure if that's with call settings but I have tried my best to experiment it. I have done whatever guidelines you've said. I downloaded the link that you gave and other instructions but there are no changes. Can you help me? or just explain the possibilities why i'am encountering this problem with My xperia ZR? Thanks in advance. Have a good day! Hope to hear from you! 

[DanRich]

Did a software repair work for anyone?

[DanRich]

When making and receiving calls I can sometimes only hear the other person when putting the phone on loud speaker. This doesn't happen all the time. The only advice I have received is to repair the software.

Can anyone tell me if this has solved the problem for them?

Cheers,

[_alexdon_]

Do you have slow talk or microphone noise suppression enabled?

[m4sterp]

Microphone suppression shouldn't affect your phone's earspeaker, right? I have tried all the suggested solutions on the various threads, but nothing is working. This seems to be a fairly common problem, and it seems to be software related.

[_alexdon_]

It could be related,practically it reduces background noise during call.You also tried a software repair?