SmartWatch 2: Updates not working

[Hakan_Bjorck]

I tried to update my Smart Watch 2 today with PC Companion. Something got wrong and I got an error message that it couldn't download the software. Now is the watch stone dead! I try to connect again and it says that I have the latest software. I get the message that if I want to re-install the software, just press "next". When I do that do I get the same message that it can't download latest software and "please try later"

Is it someone more than me that faces the same problem?

[Rickard · Accepted solution]

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

Sorry to hear that you're having issues with your SW2.

SmartWatch 2 can not be updated using PC Companion and you should not be able to select it when you update an accessory in PC Companion. Did you perhaps select the SmartWatch 1 (MN2)?
Try holding the on/off button for 10 seconds and also try charging the watch and see if it works. If not i recommend that you contact a service location or your local support team for assistance.

[Hakan_Bjorck]

I had to leave it for service. They are waiting for spare parts. I will get it back within 8-14 working days!
It must be a very exclusive watch 🙂