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Android 8.0 keeps loading every time I turn on kd 65af8

profile.country.GB.title
Eli181818
Explorer

Android 8.0 keeps loading every time I turn on kd 65af8

Hello,

since the last android 8 update almost every time I’m turning the tv on the android logo appears and starts its loading. I did many times hard reset, factory reset but it keeps doing the same. I called Sony service in Israel and they keep saying that it happens because of updating to the last version pkg6.6545.0255eua. They suggest to wait to the new update....To my opinion it doesn’t make any sense! Any thoughts?

2 REPLIES 2
profile.country.IT.title
Marino.Manolo
Genius

The TV is in standby or unplugged from Main?

profile.country.GB.title
Eli181818
Explorer

It happens when turning ON the tv from a standby state.

Sent from my Iphone.