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Android TV slow and unresponsive

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TWoody2
Explorer

Android TV slow and unresponsive

This is my second Sony Android TV. The first 55” operation got slower and slower to respond to commands. 
Bought a KD-65A85 after getting rid of the old model. Nice OLED TV and great to use for the first 3 months. 
Now unless I reboot it daily it gets slow to respond to any commands and many of the  discovery tab images do not even download.
NETFLIX just has the N and the red circle of death beneath it and may load after 2-3 minutes, or it may not load at all.
If I don’t reboot (either soft or pull the plug) it becomes unusable. 
Have been dealing with Sony support who after 2 months back and forth have decided it needs repairing. 
Personal  I think it is the software. 

UPDATE ……..

Just had a call from a Sony repair centre and they have ordered parts and will come out and fit them when they arrive. 
So we will see, apparently this will take several weeks. 

 

2 REPLIES 2
Piscie
Community Team

Hello @ TWoody2,

 

Sounds like a hardware issue. Keep us updated with the repair outcome, fingers crossed. 

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TWoody2
Explorer

…Update
I’ve now had the motherboard (for want of a better word) replaced. 
After a few days it is back to most of its old habits:


Not fixed:

* Both HOME tab and EXPLORER tab often have blank thumbnails or are very slow to download

* Slow/Laggy respond to remote commands and moving around the screen

* Still losing control of my Humax HDR-1100S TV box/recorder

* Having to REBOOT every 1 or 2 days to clear it

 

Fixed:

* Netflix seems to be working ok


Further info:

My broadband speed is a steady 43mb download

I have decided to upgrade to FTTH 150mb downloads, see if that makes any difference 🤞🏻