Sound Sync issues

[kplegg]

I have a KD55XH9505, bought from John Lewis, TV has worked perfectly straight out the box connected to SkyQ box for the couple of months, but the last day or two the sound gradually goes out of sync. Checking the sound settings on SkyQ, all set to 'Normal', when checking the TV, the sound setting shows "Digital Audio", when I change this to "Standard", issue resolved, my problem is that after a while, TV reverts to 'Digital Audio' and the problems return. Any help or advice greatly accepted, driving my wife nuts, which by default, makes my life bad too.....

[Malachy1]

I feel your pain (though I don’t have a wife) 

I m having similar prob with 

KD-43XH8196

cant seem to get the sound right with virgin media box. Have tried the Bravia sync but it hadn’t solved it 

[Win_88]

Hi

I've read that unplugging the TV from the mains for a few minutes helps improve the audio/video sync. Could you try that?

Win_88

[kplegg]

It does fix the problem, but only temporarily, after about 10 minutes the picture/sound then starts to go out of sync, getting progressively worse until it's just not watchable

[TW1234]

We experienced same.  There's another post all about it.  Someone accidently found a fix, I tried and so far it seems to have solved it.  Go to your Apps - find Tunein - uninstall it, turn off power to your TV, wait 5 mins and start it up again.

[hickling79]

Hi,

Have you had any joy resolving this issue? I too have recently purchased the KD-55XH9505 from John Lewis and I’m unfortunately experiencing the same issue. My tv is connected to sky q (hdmi 1) and my Samsung soundbar via arc (hdmi 3). I can delay the sound by adjusting the settings on my soundbar or sky q box, but this doesn’t help as the picture is ahead of the sound! I’ve tried disconnecting the soundbar so the audio is delivered through the tv speakers but they are also out of sync.

I’ve followed all of the steps in Sony’s support article 00198376, but to no avail. I’ve also contacted Sony and received the following suggestions, none of which helped unfortunately.

From Sony Support;

In attempt to resolve this issue, please follow the below steps.
1-Disconnect any external devices connected to the back of the TV.
2-Unplug the main power cord of the TV, and plug it back after 2 minutes.
3-Make sure that the TV is running the latest software version following the link below:
https://www.sony.co.uk/electronics/support/lcd-tvs-android-xh95xx_x95xxh-series-55-65-75-/kd-55xh950...
4- Reset the TV following Home - settings - storage and reset- factory reset
If the issue remains, please proceed with the below.
-Ensure the soundbar is connected directly to the TV
-Disconnect and then reconnect the AC power of the soundbar.
-Change the audio setting of the television to "PCM" (if connected via ARC)
-Change the surround setting of the sound bar to "Clear Audio+" or "Standard
-Reset the soundbar (See product manual of the soundbar for exact steps)
-Check if software update available

Any other help or suggestions would be appreciated. Many thanks.

[hickling79]

Looking to try the suggested solution of uninstalling the Tunein app but I can’t seem to locate it on my tv. I’ve navigated to Settings - Apps - see all apps - show system apps, but no sign of Tunein. Apps are listed alphabetically but no sign of it under ‘T’. Should I be looking elsewhere? Many thanks.

[kplegg]

Thanks for getting in touch, when I contacted John Lewis, they didn't want to know, according to them it's a Sony issue, was happy with that, I too had the same standard response, none of which worked.

Whilst it's possible to change the sync time on the Sky box, you can only change it one way (negative), and the problem seems to be positive.

This is what I did do to resolve the issue

1. I updated the software on my Sky Q box, and rebooted it

2. Did a factory reset on the TV, meant I had to go through the set-up again.

Touch wood, that seemed to cure the problem, I suspect that in a few weeks, the sync issues will return, but I don't really have any other options, otherwise the TV becomes just a total waste of money.

Have to say, given that John Lewis and Sony are supposedly heavyweights in the retail and electronics sectors, I was really disappointed by their attitude to the problem, luckily when I watch Netflix, Disney+ or Amazon, it's through the TV and the issue isn't present, same with watching anything on USB

[hickling79]

Thanks @kplegg. I’ve done as you suggested, but to no avail unfortunately.

I’ve only had my tv a week. Think I’m going to contact John Lewis and get a refund. Hopeful that Sony will find a permanent solution and release a software/firmware update, but how long will that take? Not willing to risk it whilst a refund is still an option for me.

Btw, I have since found out that the tunein app is available to download from the app store. I’d never heard of it and just assumed it was a default system app on all TVs, hence why I couldn’t find it on my system.

[Win_88]

Hi @hickling79

I know this doesn't make sense, but have you tried to download Tune in, open it once, then uninstall it before unplugging the TV for a few minutes?

Win_88