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[Malcolm42]

I can't enter the password on my modem on the TV it changes to upper case

all by itself so I have given up for now. Malcolm42

[royabrown2]

@Malcolm42 

You probably have the Caps button double-pressed on the on-screen keyboard.

[Malcolm42]

Thanks for the response but on checking I haven't. Regards Malcolm Smalley 

[royabrown2]

@Malcolm42 

It’s probably time to Factory Reset the TV then.

Another option is to change the password on your modem so it’s all upper case, and see if the TV will then connect, though it will probably just have another excuse at this point.

If so, put the password back to what it was, so all your other WiFi devices start working again.

[Malcolm42]

Thanks Roy I have already reset the TV three times and it's not helped so that's not an option. Regards Malcolm Smalley 

[LightFoot]

Hi @Malcolm42 

Is there any chance you can post a picture of the password entry screen? Also have you tried entering the password using a connected App like Android TV. You will have to connect using Ethernet first.

[jumpsuit]

Hi @LightFoot 

If you see Malcolm's other thread here  I think he has sorted it out but has another 

issue.

[Malcolm42]

I got a message from @LightFoot  but I now can't find it so my question is does he want a picture of the sign on password or does he want a picture of the error message because I don't know how to find it if he does it won't be tonight, tomorrow is when I can do it. Regards Malcolm Smalley 

[jumpsuit]

Hi @Malcolm42 

I think we're getting a bit confused now, you posted in your other thread here 

that you had solved the problem and then mentioned another issue?