no signal

[#1]

Hi everyone, i have the active, absolutely brilliant specially for sailing bought it in the uk but recently moved to oz with my company to work in the mine's, when i arrived i was told to get a telstra sim card which i did with five other guys, one had an iphone 4 and the others had a lot older phone's, they all worked great around Perth but when we flew to the mine (middle of nowhere) my one was the only one that won't bring up a signal at all, i have and an incling its something to do with band width, please help

[Uliwooly · Accepted solution]

oz = Australia?

if you bought the active in the UK and then you moved to Australia then the issue could be the 3G frequencies not being compatible, if so, your coworkers/friends could still have coverage but you don't since they still have access to their 3G network.

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[Dr_Chris]

http://www.accesscomms.com.au/reference/mobnet.htm As you can see, you should be getting a GSM (2G) signal on your phone with Telstra, since it's a quadband phone, so I suggest you try one of your friends' SIM cards and see if the same thing happens.

[#4]

ok i tried my friend's sim card, still won't work, your rite it must be the band width, is there anything i can do about this or i'm i going to have to buy another phone??

[Dr_Chris]

Well it appears that the problem lies with the fact that your phone's 3G frequency is incompatible with that of Telstra's, for which there's nothing you can do about. However, the fact that you're not even receiving a 2G (GSM) signal, means that either there isn't one in that area, or that your phones's network settings have been set to 3G (UMTS) only, so please check and make sure that this is set to receive both 2G and 3G, or 2G only, since this is the only service you're likely to receive. Let me know if that's the case.