How to turn off subtitles on a KD55XG8796BU

[Teddykins89]

Hi all, 

I am having an issue with subtitles on my new TV and I hope you can advise.

I am unable to turn off the subtitles permanently on my new Sony Bravia KD55XG8796 TV.

I can turn them off whilst watching a channel but if I then switch channel they reappear without being switched on. Simililarly, if I return to a channel I had been watching and had already turned the subtitles off - they again reappear without being turned back on.

I have played around in the accessibility menu and found that subtitles are appearing as disabled as standard, but this is no the case in reality. I have to hit the (...) button to switch them off for each channel.

Can anyone advise how to permanently switch subtitles off as standard.

I think i may need a software patch or advanced settings.

Thanks in advance!

[Joe_Dohn]

Have you tried checking the main settings of the TV under "Watching TV" or "Accessibility", I believe it may be called either Captions or Subtitle in those settings.

[charlaw]

Yes, tried that. The subtitle aren’t on using YouView to terrestrial, only on Freesat!


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[Joe_Dohn]

Do you happen to be using an external set-top box for freesat or is the satellite cable connected directly to the TV tuner?

[charlaw]

Direct link to a satellite dish......

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[Ajcarter57]

There is no digital option 

the accessibility option has subtitles a;ready turned off

Tried to turn it on and then off , not changed the subtitles 

this is driving me mad !

[Teddykins89]

Settings>Watching TV>Channels>Channel setup>Digital Setup>Subtitle setup>Subtitle setting>Off

[marlowhouse]

Have just re-tuned Freesat on the TV and it seems to have cured the subtitles coming on each time I change channels.

[charlaw]

Hi
Thanks, just tried that but it didn’t work for me! Can’t understand why SONY can’t sort it!!

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[Joe_Dohn]

Have you tried checking out this Sony article?

[charlaw]

Tried this - doesn’t help! Sony fitted a new mother board and the subtitles went away for a few weeks but now back!
Only happens on Freesat and nothing seems to change the default being ‘on’

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